Effective from: 8th July 2026
Brigstock Beer Festival is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website.
Who We Are
Brigstock Beer Festival is the data controller responsible for the personal information collected through this website.
If you have any questions regarding this Privacy Policy or how your data is used, please contact us: brigstockfestival@gmail.com
Information We Collect
Depending on how you use our website, we may collect the following information:
Account Information
When you create an account, we may collect:
- Name
- Email address
- Billing address
- Telephone number (if provided)
- Username and encrypted password
Ticket Orders
When purchasing tickets we collect information necessary to process your order, including:
- Name
- Billing address
- Email address
- Telephone number
- Ticket details
- Order history
Payment Information
Payments are processed securely by our third-party payment provider.
We do **not** store your full debit or credit card details on our website.
Your payment provider may securely retain payment information in accordance with their own Privacy Policy.
Website Usage
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of your visit
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process ticket purchases.
- Create and manage your online account.
- Provide customer support.
- Send booking confirmations.
- Respond to enquiries.
- Prevent fraud.
- Improve our website and services.
- Meet our legal and accounting obligations.
Legal Basis for Processing
We process your personal information under one or more of the following lawful bases:
- Performance of a contract.
- Compliance with legal obligations.
- Legitimate interests.
- Consent (for marketing communications where required).
Payment Security
All online payments are processed using secure encrypted payment systems.
Payment details are transmitted securely using SSL encryption.
Brigstock Beer Festival does not have access to your full payment card information.
Your Account
If you create an account on our website, your account allows you to:
- View previous orders.
- Manage your personal details.
- Update your password.
- Access future bookings (where applicable).
You are responsible for keeping your login details secure.
Cookies
Our website uses cookies to:
- Keep you logged into your account.
- Remember items in your basket.
- Improve website performance.
- Understand how visitors use our website.
- Support website security.
You can manage cookies through your browser settings.
Where required by law, we will request your consent before placing non-essential cookies.
Sharing Your Information
We may share your information with trusted service providers who help us operate the website, including:
- Website hosting providers.
- Payment processors.
- Email service providers.
- IT support providers.
- Event management software.
These organisations only process your information on our behalf and must keep it secure.
We will never sell your personal information.
How Long We Keep Your Information
We retain personal information only for as long as necessary.
Order information may be retained for up to seven years to comply with tax and accounting requirements.
Account information will be retained until you request deletion or your account becomes inactive for an extended period, unless we are legally required to keep it.
Your Rights
Under UK data protection law you have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of your information where appropriate.
- Restrict processing.
- Object to processing.
- Request transfer of your information where applicable.
- Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details above.
Data Security
We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.
No website can guarantee absolute security, but we continually review and improve our security measures.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
Brigstock Beer Festival
Email: brigstockfestival@gmail.com
If you remain unhappy with how your personal information has been handled, you have the right to complain to the UK Information Commissioner’s Office (ICO).
Website: https://ico.org.uk